Cancellation and Refund policy

This policy explains how cancellations and refunds work on ColonyMate℠, a housing society management platform. ColonyMate is a software service used by resident welfare associations and management committees to collect maintenance dues and manage society operations, it does not sell or ship any physical product. This policy applies separately to (a) society subscriptions to the ColonyMate software, and (b) maintenance payments made by residents through the Platform.

Society software subscriptions

1. A housing society or management committee may cancel its ColonyMate subscription at any time by writing to our support team. Access to paid features continues until the end of the billing cycle already paid for; we do not part-refund an in-progress billing cycle.
2. If a subscription payment was charged in error, such as a duplicate charge or an incorrect plan being billed, please report it within 7 days of the charge along with the transaction reference number. Once verified, the excess amount is refunded to the original payment method.
3. Setup or onboarding fees, where applicable, are non-refundable once onboarding work has begun.

Resident maintenance payments

1. Maintenance payments made by residents through the Platform are collected on behalf of, and settled to, the resident's own housing society. Requests to reverse or adjust a maintenance payment (for example, an overpayment or a payment made against the wrong flat) should first be raised with the society's management committee, who can approve a refund through ColonyMate.
2. If an amount was debited from a resident's account but does not reflect in their ColonyMate ledger, please report it to our support team within 7 days of the transaction, along with the payment reference number, so it can be traced and corrected.
3. Approved refunds are processed within 5 to 7 business days to the original payment method. The exact time for the amount to reflect in your account or statement depends on your bank or UPI app.
4. Payment gateway or processing charges, where levied separately, are non-refundable once a transaction has been successfully completed.

For any cancellation or refund request, please write to us using the contact details below, or on our Contact Us page.

Contact for Refunds & Cancellations

Name and Address of the Company: Optimum Software Co., I-326, Ganga Nagar Mawana Road, Meerut Uttar Pradesh 250001, India
Contact us: support@colonymate.tech
Phone: +91 94585 51499
Time: Monday - Friday (9:00 - 18:00)